Terms of sale

1. The seller

The services are sold and invoiced by:

MAKEO, société par actions simplifiée (sas), 1 000 €
44 rue Gambetta, 92100 Boulogne-Billancourt
RCS Nanterre 130 435 712 — VAT number FR30 130 435 712
Contact : contact@fabrique-crm.fr

2. The services

Fabrique CRM designs, builds, publishes and evolves bespoke customer relationship management (CRM) software, from requirements drawn up with the client by a conversational agent.

The services are intended for professionals: companies, sole traders, associations and bodies acting in the course of their activity.

3. Scoping and quote

Scoping is free of charge: on account creation, €250 of credit is made available for the exchanges with the agent and the analysis of documents. It results in requirements that the client reviews and approves.

The build quote is calculated from those requirements, starting from a build fee of €1,500 excluding VAT. Estimates shown before approval, including the calculator, are indicative; only the accepted quote binds the parties.

For the estate-agency offer, set-up is invoiced €990 excluding VAT.

4. Prices and payment

Prices are in euros excluding VAT; French VAT at the current rate is added and appears on every invoice.

Payment is made online by card or SEPA direct debit through our provider Mollie, which alone handles payment data. The build and credit top-ups are paid once; the subscription is charged monthly. Every payment produces an invoice.

5. Build and delivery

The build starts on receipt of the quote payment. The client follows its progress from the client area and receives, on delivery, the address of the CRM, administrator access and a getting-started guide.

Announced lead times are indicative and run from payment and from the handover of the items requested from the client (document templates, data exports).

6. The subscription

The subscription starts on delivery of the CRM and costs €199 excluding VAT per month, whatever the number of users. It includes hosting in France, backups, monitoring and €50 excluding VAT of changes per month, carried over across 3 calendar months; any balance unused at the end of that period lapses.

The subscription is monthly and renews automatically at each due date. There is no minimum term: the client cancels at any time from the client area (management portal); cancellation takes effect at the end of the period already paid, and no further charge follows.

If a payment fails, the client is informed by email and has 14 days to update the payment method; the CRM remains accessible during that time. Beyond it, access may be suspended after a further notice to the client, and restored once the amounts due are paid.

7. Changes

Every change to the delivered CRM is priced before it runs; the client launches it knowing the amount. It is drawn first from the allowance included in the subscription, then from the client's prepaid credit.

Prepaid credit is paid once and remains available without time limit for the life of the account.

8. Data and ownership

The data entered in the CRM, and the documents, templates and exports supplied by the client, belong to the client. The client may obtain a full export at any time during the subscription and in the three months after it ends; the data is then erased.

The generated software is made available to the client for the whole duration of the subscription. The technical foundation shared across the Fabrique remains the seller's property.

Personal data is processed in accordance with Regulation (EU) 2016/679; the rights of access, rectification, erasure, restriction, objection and portability are exercised at the contact address above. Technical sub-processors are listed in the legal notice.

9. Withdrawal

The services are intended for professionals, to whom the withdrawal right of the French Consumer Code does not apply when the order falls within their main activity.

Where the client is a consumer, or a professional covered by article L221-3 of the French Consumer Code, they have fourteen days from the order to withdraw, by email to the contact address. If they ask for the service to start before the end of that period, they waive that right for a service fully performed.

10. Liability

The seller uses the means required for the availability, backup and security of the CRM. Its liability is limited to the sums paid by the client over the last twelve months.

The client remains responsible for the data entered, its lawfulness and the access granted to its users.

11. Governing law and disputes

These terms are governed by French law. The parties seek an amicable solution before any action; failing that, the competent court for professionals is that of the seller's registered office. A consumer may use a consumer mediator free of charge.